Claims Policy

At GTG Vacations, we strive to provide exceptional travel experiences. If you have experienced any issues during your trip, we are here to help. Submitting a Claim: To submit a claim, please follow these steps: Contact Us: Reach out to our customer service team at [contact email] or [phone number] within [insert time frame] of your travel date. Provide Details: Include your booking reference, a detailed description of the issue, and any supporting documentation (receipts, photos, etc.). Await Confirmation: We will acknowledge your claim within [insert time frame] and begin our review process. Claims Assessment: We will investigate your claim thoroughly. Our team may need additional information, and we will contact you if necessary. Resolution: You will receive a response regarding the outcome of your claim within [insert time frame]. If approved, compensation will be processed according to our policies. Feedback: We value your feedback and use it to improve our services. Thank you for choosing GTG Vacations!